First-generation Nest doorbells lose live video feeds for many users

Owners of Google's first-generation wired Nest Doorbell, originally released as Nest Hello, are encountering widespread failures with the device's live video stream. Complaints across Reddit and nearly a dozen Google support threads indicate that the Live View feed has broken inside the Google Home app, leaving many users unable to view real-time camera footage from their front doors. [1][2]

The problem has escalated over the past few days, although some customers report dealing with the glitch for weeks. While live streaming fails in the mobile app, affected owners note that doorbell notifications sent to Nest Hub smart displays continue to function. A small number of users have also reported similar issues with first-generation Nest cameras. [1][2]

The disruptions follow a late October update that Google rolled out to older Nest hardware. Some users speculate that a transition to WebRTC might be causing the failure, but proposed workarounds have not consistently succeeded. Google has not yet confirmed the underlying issue or announced a timeline for a fix, offering only generic troubleshooting advice so far. [1]