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Apple offers free replacements following reports of damaged iPhone Duo screens

9to5Mac

The story so far

AI summary of the reporting below · Updated · How we work

Apple has confirmed it is investigating damaged screens on a small fraction of its new iPhone Duo foldables, promising free replacements for affected owners. The company acknowledged an issue impacting the inner screen after users shared pictures of fractures running along the hinge line, often accompanied by a bright line cutting across the right side of the panel. [3][4][5]

Customers facing broken screens should reach out directly to AppleCare rather than their wireless carriers, according to 9to5Mac. Apple does not require an active AppleCare+ warranty plan to replace the damaged handsets. The company noted that the defect tends to emerge quickly after launch, while repair specialist iFixit suggested internal hardware components might be exerting excessive mechanical pressure on the hinge area. [3][4]

The incident introduces early quality control questions for Apple's high-profile entry into the foldable smartphone segment. While social media discussions and durability testers debate whether the fractures stem from improper handling or a hardware design flaw, Apple maintains that the problem is limited in scope and that the vast majority of iPhone Duo units remain unaffected. [4][5]

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5 outlets
9to5Mac
[4] 9to5Mac

Apple responds to reports of iPhone Duo’s inner display cracking

Over the weekend, a handful of iPhone Duo users reported that their inner display had cracked along the hinge. In a statement to 9to5Mac, Apple said it is “aware of an issue impacting the inner display on a small number of iPhone Duo units,” and that affected users can contact AppleCare for a replacement.

via 9to5Mac
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Source [6]9to5Mac

Some iPhone Duo displays are cracking, seemingly all in the same way

Following the iPhone Duo launch on Friday, a number of owners are reporting that their inner screens have cracked and broken on their own (top image via scary_duck23 on Reddit ). The affected units all seem to break in the same way. The screen cracks down the center line of the hinge, and a horizontal block of pixels on the screen is then stuck glowing white.

via 9to5Mac