Cisco is bringing a new agentic framework to its Webex enterprise platform
Cisco's Dialog feature promises to turn "fragmented interactions into continuous customer relationships."
Excerpt · Engadget2 publications · 2 reports
Cisco expands Webex platform with new agentic AI features
The Next Interrupt briefing
AI-generated · Updated · · How we work
At its WebexOne event in Austin, Texas, Cisco Systems announced an expansion of its Webex collaboration portfolio by integrating artificial intelligence agents into team conversations. The updates link office devices with workplace management tools and permit customer service agents to keep working after an interaction concludes. [1]
The company also introduced a new agentic framework featuring a tool called Dialog, which Cisco claims is designed to convert fragmented interactions into continuous customer relationships. [1][2]
Across the publications
2 publications
Read at Engadget
Cisco broadens agentic features in Webex collaboration platform
Cisco Systems Inc. today detailed a broad expansion of its Webex collaboration portfolio that brings artificial intelligence agents into team conversations, connects office technology with workplace management and enables customer-service agents to continue working after an interaction ends. Introduced at WebexOne in Austin, Texas, the updates extend Cisco’s strategy of integrating people, AI agents and…
Excerpt · SiliconANGLE