Amazon equips Alexa with over 100 new tools to handle order issues and subscriptions

Amazon has rolled out a major update to Alexa for Shopping, adding more than 100 new capabilities aimed at helping customers resolve order and account tasks through conversation. Available to all US customers across the Amazon Shopping app and desktop website, the assistant can now track refunds, handle billing questions, and assist with Prime and Audible accounts ahead of the holiday season. [1][2]

The expanded toolkit enables shoppers to create and edit shopping lists, register them, and modify delivery instructions such as drop-off locations or address details. Users can also manage recurring subscriptions directly through the AI assistant, asking it to adjust delivery intervals—like switching an order from monthly to every three months—or resolve payment issues without navigating complex app menus. [1][2]

The additions arrive as Amazon pushes deeper into conversational commerce. The company says that over 400 million consumers used Alexa for shopping over the past 12 months, and adoption of its agentic features has surged eightfold since the start of the year. [2]